choice & control

We strongly believe it is our purpose to deliver a high standard of professional and personalised care at all times to our residents. This means our care plans must be sensitive to each individual’s needs. We use the following aspects of a person to guide us in catering a personalised care plan for our residents:

Privacy / Dignity / Independence / Choice / Rights / Fulfilment

Residents are supported to have maximum choice and control of their lives and staff support them in the least
restrictive way possible; the policies and systems in the service support this practice.
— Care Quality Commission, 02/08/2017

Download our brochure for more details on how these aspects shape our residents care plans.